Manage every customer conversation in one place. Let AI handle what it can, alert your team when it can’t, and give them the context to take over seamlessly.
vs. manual replies
AI-powered replies
No message missed
Let AI resolve routine sales and support conversations automatically. When human judgment is needed, TxtCart escalates it with the full conversation and customer context intact, so your team can step in without starting from scratch.
Give your team one inbox to manage conversations, see customer context, and respond without jumping between tools.
Founder, Discover Dawn Wear
Head of Growth, Luxe Skincare Co.
Founder, StreetWear Collective
Everything your team needs to deliver exceptional support.
Manage every TxtCart customer conversation from one place, with AI and human replies kept together in the same thread.
AI knows when human intervention is needed and escalates the conversation instead of guessing or leaving the customer waiting.
Alert your team through Slack, email, or text when an escalated conversation needs attention.
See customer details, orders, purchase history, past conversations, and available behavioral data alongside every conversation.
Filter conversations by status, assignee, handling mode, sentiment, and more to quickly find exactly what your team needs.
Save and reuse common replies, with AI recommending the best response based on each conversation’s context.
Founder, Ember & Oak
When AI determines a conversation needs human intervention, it can escalate it to your team with the full conversation and customer context intact. Your team can take over without making the customer repeat themselves or starting from scratch.
TxtCart can notify your team when AI escalates a conversation, so someone knows when human intervention is needed. Slack, email, and text notifications help your team respond without constantly monitoring the inbox.
Yes. Your team can jump into a conversation whenever needed and continue directly from where AI left off. AI and human replies live in the same conversation, creating a seamless handoff for both your team and the customer.
TxtCart is expanding its helpdesk integrations so escalated conversations can fit into the support workflows your team already uses. In the meantime, escalation notifications can alert your team through Slack, email, or text when a conversation needs human attention.
TxtCart keeps the conversation connected to the customer behind it, giving your team access to relevant customer details, order history, past conversations, and available behavioral context so they can understand the issue and respond faster.
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